Terms and Conditions

Our Location

We are located at Unit 6 Woodrow Business Centre, Woodrow Way M44 6NN

Our Contact Number

0161 637 8820

Item Desciption

We take our responsibility to provide accurate product descriptions seriously, Our costs are fully displayed agianst each item, and the postage is Free standard delivery to Uk Main Land.

Data Protection

By placing an order with ourselves you are giving us permission to contact you using these details to inform you of new lines or of our own promotions. we will not pass on your details to any third party. Your details will be stored securely.

We do not hold any payment detail within our company

Order Cancellations

For most items on our website you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.

You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements.

Due to the nature of our products, they are immediately sent for production.

Damaged Items

Whilst we do take every care to store and pack our items carefully, there are ocassions when items get damaged in the post. In this instance please notify us imediately to agree an exchange or refund.  We do ask for photographic proof of issue.

Delivery of Orders

Delivery will be made as soon as possible and usually within 7 days of receipt of your order.

Personalised items have a 4 day production time on all orders.

Delivery and conditions of Personalised Orders

The timescale for delivery of personalised products will vary.  Please note there will be no refunds for personalised items unless the items are faulty due to our error. We accept no responsibility for errors due to you providing the details wrong. If you realise that they are wrong after ordering, please contact us as soon as possible and if the item hasn't been produced we will make the changes for you.

Alcohol Gifts

Not for sale to persons under the age of 18, By placing an order for the product, you declare that you are 18 years of age or over.
This item is shipped by a 3rd party company who is fully licensed to sell alcohol.


Whilst every effort is made to ensure the price is correct during listing The Personalised Gift has the right to cancel any order and refund where pricing error occurs.

Delay in Receiving Orders

Ocassionally Royal Mail take longer to deliver parcels. Their timescales are 15 working days; therefore during this period it is not possible to send out a replacement or offer a refund- we need to give Royal Mail the chance to deliver the items. In these circumstances please contact your local Delivery Office to see if the parcel is waiting there for you- Postmen sometimes don't push the card through to say they have taken the parcel back to the Delivery Office